Refunds

RETURNS & EXCHANGES

I purchased an item from a salon, who do I talk to about returns? 

As salon stockists are independent, any purchased items from one of our salon partners will first have to go back to your original salon of purchase. From there they will decide whether to initiate the return in-house, or choose to engage with Innovatis Head Office. 

How do I do a return or exchange? 

Any item purchased can be returned for exchange or refund within 30 days provided they are unopened, unused and in saleable condition to the below address:

Attn: Returns & Exchanges

Innovatis Haircare 

** Enter address here***

Please include within the parcel your order number and the items included.

I think my item is faulty, who do I contact?

Should you suspect your item is faulty, please contact info@innovatis.com.au as soon as possible, with your name, order number and a description of the fault, so we can assess the issue and ensure that it is rectified as early as possible. 

What is your policy for returns? 

All change of mind purchases are eligible for refund within 30 days of purchase provided they are unused, unopened and in saleable condition. to the below address:

Attn: Returns & Exchanges

Innovatis Haircare 

** Enter address here***

Please include within the parcel your order number and the items included.